Self Storage FAQs

Bonita Storage > Self Storage Questions

To help you learn more about Bonita Storage Inn and our services, here is a list of the most frequently asked questions by customers looking for storage solutions. If you don’t find the answers to your questions here, stop by or give us a call. We’re always happy to discuss storage units in Bonita Springs, FL.

FACILITY INFORMATION

What are office and access hours?

Office hours: 

9 am to 6 pm Monday through Friday  

9 am to 5 pm Saturday  

Gate hours: 

Controlled Access: 6 am to 10 pm every day 365 days per year                     

Restricted Access: 10 pm to 6 am every day 365 days per year

 

Where are you located?

8841 W. Terry Street, Unit 1001, Bonita Springs, FL  34135

(Click here for a detailed map)

Coming from U.S. 41 head east on West Terry Street for one block. Turn left at the traffic light into the Target, Office Max, Publix shopping center. Take an immediate right onto the access road that parallels West Terry Street. This will dead end into our parking lot.

Coming from Old 41 head west on West Terry Street for 1.5 miles. We are on the right side, just past Highland Woods. There is a large Bonita Storage Inn sign just past our driveway.

RESERVATIONS

Do I need a reservation?

Calling ahead never hurts, but reservations are not required.  Reserving in advance ensures that your unit will be ready when you arrive with your belongings.

Can I reserve a storage space on the in person, on the phone, or online?

Yes, reservations can be made by phone, email, on our website, or in person up to 30 days in advance.

What happens if I cancel a reservation?

You may cancel or change a reservation at any time by phone, email, on our website or in person. There is not a cancellation/change penalty.

MOVING IN AND ACCESS

Do you offer a free rental truck with move in?

We offer a Free Rental Truck with each new move in. It comes with 12 furniture pads, two wheel dolly, appliance dolly, four wheel furniture dolly, easy load ramp, automatic transmission, A/C, radio and includes the fuel for local moves. Your only fee is a $22 plus tax insurance damage waiver. See our Truck Rentals page for complete details. Please call us to make your reservation.

Can I borrow hand carts or dollies?

You are welcome to use all hand carts and dollies available.  All we ask is that when you have finished using these items, please return them to the designated area.

Do you have elevators?

Yes. We have elevators.

SECURITY

Will my belongings be safe?

There is not a storage company that can guarantee that your belongings will be completely safe.  However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.

  • 24-hour video monitoring
  • Electronic keypad or fob access to gated areas
  • On-site managers six days a week 
  • Full-time maintenance staff to keep the facility clean and appropriately maintained
  • Individual alarms on every unit
  • Fire protection
Can I designate specific people, other than myself, to have access to my storage unit?

You can restrict access to yourself, or you may designate specific people to have access to your unit. Anyone to whom you grant access will have their own access code or key fob.

 

What if I forget my access code or forget my fob?

Call during regular business hours for assistance regarding forgotten access codes or fobs.  For your protection, we will request proof of identity.

Are certain items prohibited in storage units?

Anything that could possibly increase the risk of damage to your goods or the goods of others is prohibited. The following items are prohibited:

  • Live plants
  • Firearms, munitions, guns, explosives
  • Food (including pet food)
  • Flammables, explosives, and radioactive materials
  • Lead paint, asbestos, urea formaldehyde, petroleum products or methane
  • Medical waste
  • Stolen goods
  • Cash (not covered by insurance)

LEASE TERMS & PAYMENTS

Do you require fees or deposits?

We only charge rent and Florida state sales tax. We have no deposits, administration fees or other charges.

Do you rent space month-to-month or do I have to sign a long-term lease?

Our rental contracts are all month-to-month.  No long-term lease is required.

Do you have automatic payment options?

We do. You can sign up for autopay with our managers at move-in or at any point while you’re a customer with us.  We will automatically deduct you monthly charges from a credit card, debit card, or bank account.  If automatic payment isn’t for you, payment can be submitted manually every month by clicking “Pay Online” on our website.

Can I pay in person?

Absolutely! You can arrange to pay in person with our office staff.  You may use cash, check, debit or credit card.

What happens if I’m late with my payment?

We bill on the 1st of each month.  If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged beginning on the 6th of each month. After the 5th of the month, any account that is past due will be denied access to their unit until such time as the balance is brought current. If payment is not received by the 15th of the month, an additional late fee is added to your account.  Late fee amounts are specified in your rental agreement. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.

What happens if I’m late with my payment?

If rent and associated fees are not paid, you are at risk, under Florida Law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner.  If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.

  • Call your location manager and arrange for our “One Time Grace Period Program.” This program will allow you a one-time catch-up program.
  • If, during the first month of your lease, you find that you will be unable to pay, let the location manager know and immediately move out.  This will stop all collection efforts.

STORAGE UNIT SPECIFICS

What size unit do I need, and where can I find a list of storage facility sizes?

We have units from 25 square feet all the way up to 5,000+ square feet. All of the units have 8 foot ceilings. See our Self Storage Unit Size Guide page to help you determine the size that will suit your needs.

Do you offer storage for cars, motorcycles, boats, trailers, RVs and construction equipment?

Yes, this location offers drive-up storage units that are great for storing cars and motorcycles. We offer both covered and uncovered storage. The ideal size unit for storing a car is 10’ x 20”.  Motorcycles generally fit in a 5’ x 10’ or 5’ x 15’ space.

What is a roll-up door?

A roll-up door is like a garage door; it rolls up overhead for easy access.  We offer automatic openers for larger units.

What is drive-up access?

A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway.  It is generally on the first floor and allows for easy storage of large and heavy items.  You may park in front of the unit, eliminating the need to move heavy items through a hallway or up an elevator.

What is the difference between an indoor unit and outdoor unit?

Indoor units are protected from the elements, have wide hallways, and are climate controlled. In multi-story facilities these units have elevators.  

Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a garage in your home. They are all on one level, with drive-up access.

What is meant by climate-controlled storage?

Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings.  The environment in these units is kept constant at an air conditioned setting of between 72°F and 76°F.  We recommend storing your most valuable items in a climate-controlled unit.

Do you sell boxes and storage supplies?

Yes, we sell a full inventory of high quality, affordable moving and packing supplies.

 

OTHER AMENITIES AND SERVICES

Do you sell moving and packing supplies?

Yes, we sell a full inventory of high quality, affordable moving and packing supplies.

If I don’t lease a storage unit, can I still purchase packing and moving supplies?

Yes.  You can purchase our high-quality discounted moving supplies whether or not you rent a storage unit.  We stock boxes, tape, and packing paper.  We also keep some specialty items in stock.

 

Do you hold auctions?

Unfortunately, from time to time we have no alternative but to conduct a public sale to satisfy a lien due to unpaid rent and the associated fees.